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Frequently asked questions
Everything about bidding, payment, pickup and shipping with AK Lots.
Bidding
How do AK Lots auctions work?
We run a new online liquidation auction every week on HiBid. Every lot has no reserve and starts at $5. New lots are added every day, and bidding closes Sunday at 6 PM CST.
Is there really no reserve?
Yes. Every lot starts at $5 and sells to the highest bidder, unless the lot description says otherwise.
When do auctions close?
Bidding begins closing every Sunday at 6 PM CST. It's a soft close, so a bid placed near the end adds time to that lot.
Do I need a HiBid account?
Yes. HiBid is free. Sign up at aklots.hibid.com, add a payment card and register for this week's auction. Our New to HiBid guide walks you through it.
How does max bidding work?
Enter the most you'll pay. HiBid bids for you, only as much as needed to keep you in the lead, up to that amount.
What condition are items in?
Our inventory is overstock, shelf pulls, retail returns and liquidation stock, so condition varies and everything sells as-is. We test many items for basic function when we can. Some listings use stock photos, so read each lot description carefully before you bid.
Can I preview items in person?
Yes. Stop by anytime during open hours to preview upcoming lots: Monday to Friday 12 PM to 6 PM, Saturday 10 AM to 2 PM.
How do I hear about new auctions?
Join our auction alerts email list on the homepage. You'll get one email when bidding opens and one before Sunday's close.
Payment & fees
Is there a buyer's premium?
Yes. A 15% buyer's premium applies to every purchase, including cash purchases.
What payment methods do you accept?
Visa, Mastercard, Discover, Cash App, Zelle, and cash with approval before the auction closes.
Is there a card fee?
Yes. Credit and debit card payments add a 3% processing fee.
Can I pay cash?
Yes, with approval before the auction closes. Call 737-349-3852 to get approved before Sunday.
Will my card be charged automatically?
Cards on file may be charged automatically after the auction closes.
Do you charge sales tax?
Yes, Texas sales tax applies to all purchases. Resellers can skip it by submitting a valid resale certificate, approved before bidding. Email it to help@aklots.com.
Pickup
Where do I pick up?
520 County Road 108, Unit 44, Hutto, TX 78634.
When can I pick up?
Pickup starts Monday at noon, the day after the auction closes. Hours are Monday to Friday 12 PM to 6 PM and Saturday 10 AM to 2 PM. We're closed Sunday.
What should I bring?
Your invoice, a photo ID and a vehicle that fits what you won.
Will you help me load?
Yes. Loading help is included at pickup.
What if I can't make pickup?
You have 6 calendar days after auction settlement to pick up. Items not picked up in that time are considered abandoned property. Call or email us if you need help.
Shipping
Do you ship?
Yes. We ship eligible items in the US and internationally. Look for lots marked eligible for shipping.
How does shipping work?
Request shipping and you'll get a separate shipping and handling invoice after the auction. The handling fee is 10% of the total settlement and shipping label. Tracking is provided.
When do shipping orders go out?
All shipping orders go out at the end of the week.
Is shipping insured?
Shipping insurance is available on request, at your cost. Without it, we are not responsible for carrier damage or loss.
Do international buyers pay extra?
International buyers pay any customs duties and import fees.
Returns
Can I return an item?
All sales are final.
Still have a question? Call 737-349-3852 or email help@aklots.com.